Terms and Conditions
I am Paypal verified and accept payment via Paypal for custom work, and Apple Pay, Visa and Mastercard, in addition to Paypal for products bought through the online shop.
Prices for custom work listed on the website are not inclusive of postage and packaging. This charge will either be added to the initial invoice, or billed upon completion. Costs will be dependant upon the destination of the item(s), the weight of the item(s) and the value of the item(s).Where appropriate, shipping will be sent with tracking and insurance. This additional cost will be covered by Philosophyfox Crafts as the seller and party responsible for the safe arrival of the item(s).
The buyer can cancel any purchase in writing (including email) by the 14th working day after receipt. The buyer is responsible for return postage costs, unless the item is faulty. Refunds will be made upon receipt of the item/s.
Faulty and Substandard Products
If your purchase is faulty or substandard in any way I operate a 14 day money back guarantee. Please check your goods on delivery. If items do arrive damaged/faulty please let me know within 14 days and arrange to post them back to me. I will reimburse you, not including the extra postage you have paid to return the item. If you find you simply do not like your item/s you have ordered then I have a very reasonable Returns Policy. If you have any queries about your purchase, please contact me as soon as possible. I want buyers to be confident they are receiving excellent products and service.
Most of my items contain small parts, or in the case of ornaments some potential sharp edges if dropped. As such they are not suitable as toys, or for young children. My jewellery items are nickel and lead free (according to the suppliers) however for those with allergies to non precious metals I do not recommend wearing the costume jewellery, or at least for long periods of time. Please do not wear jewellery over night, this could cause reactions if you are sensitive to certain metals, or damage the item.
All items are sold under UK regulations.